Kelly Services has multiple Customer Care Representative
opportunities in South Portland, ME. working with our client, the nation's top insurance provider.
These are long term contract positions that have potential for full time placement.
The ideal candidate will have a minimum of 1 year preferably 2 years high volume inbound Call Center experience.
The pay rate is $14.50
Work hours: Any 8 hrs shift between 8am-6pm Mon-FriSUMMARY:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Proficient in all basic customer service areas, performs some but not all types of moderately complex functions.
Years of experience (minimum/maximum): Min 1 year preferably 2 years of recent call center
Required education: HS Diploma or GEDTop 3 Must-Haves:
MAJOR JOB DUTIES AND RESPONSIBILITIES:
- High volume inbound automated call center
- Longevity in work history – not a lot of jumping around
- Good computer aptitude within a Windows environment. Ability to document on multiple computer screens
Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
Additional Duties: Build and confirm the marketing lists, update provider information.-heavy phone and computer data entry.EDUCATION/EXPERIENCE:
Requires a High school diploma or equivalent GED ; 12-24 months experience in automated customer service environment, preferably in healthcare or insurance sector or any combination of education and experience, which would provide an equivalent background.